FAQ – NuLink

FAQ’s

Frequently Asked Questions

Whether you’re a frontline instructor or a senior manager, here are the most common questions we hear, and how Nulink supports you at every stage of trauma-informed growth.

Who is Nulink for?

We work with professionals in leisure, tourism, outdoor learning, education, care, and community-based organisations. If you support people with complex behaviour, we can help.

How can Nulink help reduce incidents and improve safety?

We provide practical, evidence-informed tools that help your team de-escalate situations, recognise early signs of dysregulation, and respond calmly. Fewer incidents. Less burnout. Safer outcomes.

What does it mean to be a ‘Trauma-Aware’ organisation, and how do we get there?

Trauma-aware means understanding how trauma affects behaviour — without needing to be a therapist. Our awareness workshops are your first step into the 4-stage Trauma-Informed Wales Framework.

Do you only work in Wales?

We’re based in Wales, UK but deliver work Globally. Online training options are also growing.

Is this training evidence-based?

Yes. We combine NVR, MI, trauma science, and regulation frameworks backed by research and real-life experience.

Can your training align with our existing safeguarding and wellbeing policies?

Yes. In our Trauma-Enhanced and Specialist packages, we work with you to align your safeguarding, incident reporting, and staff wellbeing systems with trauma-informed principles — without rewriting everything from scratch.

Is your training suitable for seasonal or part-time staff?

Absolutely. Our tools are simple, memorable, and scenario-based. We adapt delivery formats for short-term staff (e.g., adventure instructors, support workers) so everyone gets what they need.

Do you offer ongoing coaching or team support beyond the initial training?

Yes. Nulink isn’t just a training provider — we’re a long-term partner. Our consultancy packages include reflective supervision groups, leadership coaching, and strategy support.

Will this training help me handle emotional outbursts or shutdowns during activities?

Yes. We give you simple tools to respond in real-time to dysregulated behaviour. You will learn to understand the behaviour and respond without making things worse or taking it personally.

Can this training help with staff retention and wellbeing?

Yes. Trauma-informed practice reduces burnout, builds team cohesion, and gives staff the confidence to deal with challenges. Our clients report stronger morale and clearer communication across teams.

How do we measure impact or ROI from this training?

We offer pre/post session evaluations, staff confidence surveys, and optional coaching feedback loops. In Trauma-Enhanced packages, we help you embed trauma-informed practice into your monitoring systems.

What if my team is resistant to new approaches?

We’re used to that. Our approach isn’t top-down — we focus on relevance, safety, and building buy-in through honesty, not hype.

What should I do if I get overwhelmed myself during a session?

You matter too. We use the same trauma-informed approach for staff — helping you recognise when you’re in red, blue or green, and teaching co-regulation techniques to get back to a safe place.

Can you deliver outdoor-based workshops?

Absolutely. We specialise in delivering training outdoors and in situ where appropriate. Ask us about your setting.

Need something more bespoke?

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Frequently Asked Questions

Whether you’re a frontline instructor or a senior manager, here are the most common questions we hear, and how Nulink supports you at every stage of trauma-informed growth.

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